Overview
Product quality is a decision that is often made in the marketing division and is part of the firms positioning, but it has implications for the design of the supply chain.
Value Drivers
- Product Inputs - the quality of a product is often dependent on the quality of the inputs. When designing a supply chain process, increased quality inputs will limit the number of possible suppliers. This will have cost ramifications as well as supply chain risk implications.
- Product Fulfillment